Customer Care & Support Policy
This policy outlines the warranty, preventative maintenance, technical support, customer responsibilities and service procedures provided by Amaro Electronics Pty Ltd. It applies to all residential, commercial and enterprise projects delivered under Amaro Electronics and Amaro Enterprise Security.
1. About Amaro Electronics
Amaro Electronics Pty Ltd provides integrated security, CCTV, alarm, intercom, access control and networking solutions throughout Sydney. Every installation is professionally designed, installed and supported by qualified technicians using trusted security technologies.
Amaro Enterprise Security operates as the commercial and enterprise division of Amaro Electronics. All quotations, invoicing, warranties, maintenance and technical support remain the responsibility of Amaro Electronics Pty Ltd.
2. Warranty Coverage
Our warranty program has been developed to provide long-term confidence and professional after-sales support.
- Up to 3 Years Manufacturer Warranty (depending on product).
- Warranty periods follow each manufacturer's policy.
Installation Workmanship
- Up to 6 Years Workmanship Warranty.
- Subject to the recommended preventative maintenance schedule.
3. Preventative Maintenance
Security systems require regular servicing to maintain performance, reliability and warranty coverage.
- Residential Systems — Recommended every 12 months.
- Commercial & Enterprise Systems — Recommended every 6 months.
Routine maintenance includes system testing, battery inspection, firmware updates, recording verification, equipment cleaning and operational health checks.
4. Technical Support
Customers requiring assistance should submit their request through our Technical Support Portal. Every request receives a service reference number allowing our team to monitor, prioritise and resolve issues efficiently.
5. Customer Portal & Communication Policy
Amaro Electronics has implemented an online Customer Portal to improve service response times and provide complete service history for every customer.
General enquiries may still be made by phone or WhatsApp. However, technical faults, warranty claims, maintenance requests and service bookings should be submitted through the Customer Portal or Technical Support Portal.
Requests submitted exclusively through WhatsApp may not receive the same tracking or response priority as requests submitted through the official support system.
6. Customer Responsibilities
- Maintain stable power and internet connectivity where required.
- Protect installed equipment from accidental damage.
- Arrange preventative maintenance within the recommended intervals.
- Report faults promptly through the Customer Portal.
7. Liability
Electronic security systems reduce risk but cannot guarantee the prevention of theft, vandalism or criminal activity. Amaro Electronics Pty Ltd shall not be liable for indirect or consequential losses beyond the value permitted under applicable Australian law and the agreed installation contract.
8. Contact Information
For warranty enquiries, preventative maintenance, technical assistance or service bookings, please use our Customer Portal or Technical Support Portal.