Security Service and Repairs
At Amaro Electronics, we genuinely love delivering outstanding customer service! Whether you’re facing an issue or need repairs for your alarm or CCTV system, we’re eager to assist you—no matter who installed it! Please choose the option below for more details. Just a heads-up: a minimum service fee of $170 for hardware not provided by us to ensure our technicians can give you the best care possible. We’re excited to help you!
WHY DO WE CHARGE FOR A SERVICE CALL?
Charging a service call fee is a common and fair practice in the trade services industry. As independent business owners, we commit valuable time and expertise to each job. It’s reasonable to be compensated for our efforts, mainly when we invest time and travel to address and resolve your issue. This approach ensures a fair and sustainable business model, allowing us to deliver quality service consistently.
Intercom Replacement, Service and Repair
Alarm Replacement, Service and Repair
CCTV Replacement, Service and Repair
Common CCTV System Issues We Resolve
- Camera Faults (Failure or Condensation): We can usually replace faulty cameras. However, compatibility with very old NVRs/DVRs might be limited.
- Lost Password: Our team can recover and reset passwords for most NVRs/DVRs, ensuring you regain access quickly.
- Hard Disk Failure: A common issue, often caused by dust and heat, that we can resolve quickly and affordably to restore your system’s recording capabilities.
- Mobile Device Connection Problems: We can troubleshoot and fix issues preventing you from connecting to your CCTV system on your mobile devices, ensuring seamless remote access.
Our experienced technicians are prepared to address these efficiently and other CCTV system issues, providing timely solutions to your security needs.
Before Booking a Service Call: Key Information to Have Ready
To help us provide the best possible service, please have the following information available:
- CCTV System Brand and Model: Knowing this allows our team to prepare appropriately. We specialize in servicing systems from leading brands like Uniview, Dahua, Hikvision, Hanwa, Axis, and Bosch, and we keep spare parts readily available for these. We’re well-equipped to quickly resolve any issues if you have one of these systems.
- System Age: We strongly advise considering an upgrade for systems older than 10 years. While we can still work on older systems, finding compatible parts can be difficult, and warranty options are limited due to the age of the components. Upgrading to a modern 6MP IP camera system can offer better performance and value, similar to the benefits of replacing an ancient computer.
- System Password (Optional but Helpful): While not essential, having your system password ready can speed up the service process. We can recover or reset passwords for most NVRs/DVRs, especially those purchased from Australian suppliers. This information helps us resolve issues more efficiently.
Understanding When a Quote Becomes a Service Call
At Amaro Electronics, we offer free, no-obligation quotes for new CCTV systems. However, a service call charge may apply in specific situations related to existing systems:
- Issues with Existing Systems (Not Installed by Amaro Electronics, Under Warranty): If you’re experiencing problems with a system installed by another provider but still covered by Warranty, a service call fee may be applicable.
- Transparent Cost Communication: We will always clearly explain any potential service call costs to you over the phone before any work begins.
- Successful Issue Resolution: A service call charge will apply if our technician resolves the issue with your existing system during the service call, demonstrating their expertise and addressing your concerns.
We are committed to clear communication and ensuring you understand any potential charges upfront. Amaro Electronics aims to provide exceptional service with honesty and integrity.
